Thank you for choosing BNTECHGO! We are committed to providing you with an exceptional shopping experience. If you need to return a product, please review our return policy below：

Return Period

Return requests must be submitted within 30 days of receiving the product. Requests made after 30 days will not be accepted.

Return Conditions

• Items must be unused, undamaged, and in their original packaging, accompanied by relevant proof photos.
• A proof of purchase or order number is required when requesting a return.

Non-Returnable Items

• Customized products (e.g., cables in special colors or lengths) are not eligible for return.
• Used or damaged items cannot be returned.

Return Process

Please contact our customer service team with your order number and product details. We will assist you in initiating the return process.Return shipping costs are the customer's responsibility unless the item has a quality issue.

Refunds

Once the returned item passes our quality inspection, a refund will be issued via the original payment method. Refunds are typically processed within 7 business days, depending on the payment provider.

Exchange Policy

If there is a quality issue or delivery error, we will provide a free exchange.

Contact us

If you have any questions, please contact our support@bntechgo.com customer service team. We're here to help make sure you have an enjoyable shopping experience!

BNTECHGO – Committed to Quality, Committed to Service!

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